Voice menu
Let callers reach the right team on their own.
Multi-level keypad menus, routing by business hours and holiday announcements.
keypad · time rules · announcements
Cloud PBX · contact center
Every call, start to finish, in your hands.
Auto-dialer, queues, recording, SMS and number health in one panel. Runs in the browser, in five languages.
- Number health
- Auto-dialer
- Queues
- Softphone
- Recording and SMS
Number health
Know before you dial.
Your list is checked and disconnected or unused lines are removed. Agents stop wasting time on numbers that never answer.
Auto-dialer
Start a campaign with a clean list.
The dialer calls many lines at once and hands every answered call to a free agent right away.
Queues
The right call to the right agent.
Queues, priorities and break states on one screen. A declined call is never lost; it moves on to the next agent.
Agent screen
The customer is on screen before the call.
The softphone runs in the browser. Contact record, custom fields and past calls sit in the same window, and the browser extension dials numbers in your CRM with one click.
Recording and reports
Every call on record.
Two-sided call recording, a survey score and an automatic SMS after the call. Reports are ready the same minute.
Uninterrupted voice
Your call keeps going even while the panel updates. Voice runs separately from everything else.
Refresh the page or update the server and an open line is not affected. The phone system is built to run independently of the panel.Modules
Everything a contact center needs.
SMS and WhatsApp
Send the message automatically when the call ends.
Schedule bulk SMS for later and send an automatic message after campaign calls based on the outcome.
scheduled sending · templates · delivery report
Survey
Ask the customer at the end of the call.
When the call ends, the customer is moved to a separate survey line and scores by keypad. Results are reported per agent.
separate survey line · agent report
Contacts
Add your own fields.
Customer number, balance due, contract date: define fields that fit your business, import from Excel and use them in campaigns.
text · number · date · import
Bookkeeping and timesheets
Hours and pay in the same panel.
Agents' start and end times, breaks and talk time are written to the timesheet automatically.
clock-in · clock-out · breaks · earnings
See a live demo of the panel built around your scenario.
Tell us about your queues, campaigns and number lists, and we will prepare the demo around them.